Contact Information:

Please note : We operate as an online only store with no ‘Bricks and Mortar’ shop so are unable to accommodate visits.

Peakside Needleworks Limited

71 Hathersage Drive Glossop SK13 8RG UK

Phone: 0788 195 1739

Company Registration Number: 11834570

VAT Registration Number : 343 0549 19

email: info@peaksideneedleworks.co.uk

Terms and Conditions:

Voucher Codes:

Voucher codes available from Magazine publications are valid from 2 months from the date of publication.

Excludes all designs/charts from the Prairie Schooler.

Any discounts will be applied before postage and packaging costs are calculated.

Postage and Packaging:

We offer free delivery to UK addresses only for orders over £30. (please select this option at the checkout).

We aim to get orders dispatched as soon as possible, any order placed before 1pm Monday-Friday will be on its way to you the same day.

We cannot guarantee the postal service has no interruptions so please allow 3-4 business days. International orders are normally received in 7-10 days.

You must inform us within 15 (21 for international) working days if the goods are lost or damaged in transit so that we can correct the problem.

Postage Rates:

Our postage rates are based on the weight of your order in an effort to keep the our postage rates as low as possible. We use the Royal Mail as our postal service and we try keep our rates in line with them.

UK:

up to 100g: £1.83
100g- 250g: £1.83
250g-500g: £2.84
500g-750g: £3.35
if for any reason you order needs different postage, we will contact you before dispatching the parcel.
on occasion we may deem it necessary to send a parcel 'signed for' at no extra cost

Worldwide:

If you select Europe/International Standard shipping we can no longer guarantee this delivery and it will be at you own risk. This service is not trackable. We will not refund or replace orders shipped by this method once dispatched.

Below are the standard Postage costs for Europe and the rest of the world, this is not insured, tracked or traced. So these rates are at your risk, if you would like alternative postage please contact us directly and we will provide a quotation of cost before you order or dispatch. If the item doesn't fit into our regular packaging and the items need to be sent as a parcel then we will contact you prior to shipping

Europe Worldwide zone 1 Worldwide zone 2

up to 100g: £3.25 £4.85 £5.00
100g- 250g: £4.25 £5.70 £6.80
250g-500g: £5.25 £8.00 £9.85
500g-750g: £6.70 £10.65 £13.55

Even though the U.K. has now left the EU we will endeavour to keep shipping to countries outside the UK, but please be aware that we are not liable for any import duties or taxes your order may incur

Using our online store:

Please browse our store, select any items you wish to purchase by clicking on the "Add to Bag" button. When you a ready to complete the purchase go to your "cart" and follow the simple checkout instructions. You will be asked for your delivery information in this process.

We accept Visa and MasterCard credit and debit cards and also payments via Paypal.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

You will receive a confirmation of your order, this is to confirm that we have received your order. It does not indicate that a contract exists between us. We will send you an invoice and acceptance of your order, thus forming a contract between us. We have included this term to protect us in the event that there has been en error in pricing or the availability of a product has been compromised for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If we don't have your item in stock, we'll let you know asap and let you decide how you wish to proceed.

Out of stock items: We endeavor to keep our online store maintained so as to avoid any confusion but if an item is out of stock please contact us to establish when it will be available again.

Our system is designed not to allow out of stock items to be ordered. We do not offer to fulfill "back orders" as we cannot always guarantee availibility of some items. We will do our very best to get any items you may require - please contact us if you have any requests.

In the rare event of an item showing as "in stock" and through an error is in fact unavailable we will be in contact as soon as possible to try resolve any issue.

VAT/Tax Charges We are VAT registered

Credit Card Security We use PayPal, Square, Stripe and WorldPay as our payment gateways, and they are fully compliant.
We do not hold any card details on file, and do not receive your details when paying through PayPal, Square,Stripe or World Pay.

Privacy Policy and Cookies

Peakside Needleworks does not share any of your details/information to any third parties.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart.

Any information collected by this site is used to:
a. Complete your order
b. For the administration of our website
c. Ensure an efficient delivery of you purchase (we provide you delivery details to the shipping provider)

Our main aim is to provide you with the best possible service

Refunds and Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the original cost of delivery. These 7 days are from first contact or receipt f the goods which ever is longest.We are not, however, able to refund return postage unless your item is damaged. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Any goods returned should be in condition for resale. Unfortunately we cannot accept the return of the Charts/patterns, so please ensure you check the suitability prior to ordering

We reserve the right to change our terms and conditions at any time, so please check these again in future

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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